Refund policy

Return Policy

We have a 14‑day return policy, which means you have 14 days from the date you received your item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it—unused, with all tags attached, and in its original packaging. You must also provide the receipt or proof of purchase.

If you wish to request a return, you can contact us.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

If you have any questions regarding returns, you can always contact us.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non‑returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers or plants), custom products (e.g., special orders or personalized items), and personal care items (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases.
Please contact us if you have questions about the return eligibility of a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have. Once the return is approved, you can purchase the new item separately.

14‑Day Withdrawal Right (EU Customers)

If goods are delivered within the EU, you have the right to withdraw from or return your order within 14 days, without providing any specific reason. As mentioned above, the item must be in the same condition as you received it—unused, with all tags attached, and in its original packaging. You must also provide the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not.
If approved, the refund will be issued automatically to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@bieblos.com.